Brève description / annotation

For further information: https://scobex-rgpd-dpo.fr/ and https://dpo-externe-rgpd-france.fr/. Designed for auditors, ITSM managers and consultants, this book provides step-by-step guidance towards IRCA ISO/IEC 20000-1 certification, the global benchmark in IT service management. It explains the requirements of the standard, the principles of auditing according to ISO 19011 and the skills expected by IRCA. Illustrated with case studies, multiple-choice questions and audit models, it is a comprehensive tool for passing the exam, mastering the audit process and enhancing your career in quality and digital service governance.

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